Questions and Answers
When should you place your order to make sure you get what you want?
Our standard product range is usually readily available during the off-season. During this period, we can generally fulfill most requests with about one week’s notice. However, some specialty products, which we have in limited quantities, may be rented out. During the high season—especially in May–June, August–September, and December—demand is high, so we recommend that you place your order well in advance.
How long can you rent it for? When can you pick it up?
A standard rental period lasts three days, but covers a single event: the pickup day, the event day, and the return day. For rentals on Friday or Saturday, the rented equipment is picked up or delivered on Thursday or Friday and returned on Monday. See our hours of operation here. If you need a longer rental period, we’d be happy to provide a customized quote.
Can I change my order?
Yes, changes can be made up to one week before the pickup or delivery date. Any additions can be made up to three days before, but we cannot guarantee that the desired products will still be available.
What is the latest date to cancel?
Orders with a value exceeding 100,000 DKK, excluding VAT, will be invoiced in full upon cancellation, regardless of when the cancellation occurs (materials will be invoiced, while services such as transportation, installation, etc., will not be invoiced).
Orders with a value between 10,000 and 100,000 DKK, excluding VAT, may be canceled up to 30 days before the delivery date (materials will be invoiced, while services such as transportation, installation, etc., will not be invoiced).
Orders with a value of less than 10,000 DKK, excluding VAT, may be canceled up to 7 days before the delivery date (materials will be billed, while services such as transportation, installation, etc., will not be billed).
However, for tent rentals, cancellations must be made no later than 4 weeks before the delivery date.
All cancellations must be sent by email to copenhagen@party.rent and are not valid until we have confirmed them in writing.
Are dishwashing and laundry included?
Dishwashing is included for glasses, silverware, and china. However, glasses must be emptied, and food scraps must be scraped off the china before returning them.
Regular laundering of tablecloths, linens, and furniture is also included in the rental price. It is important that the linens are not packed away while wet or damp when returned.
Can the rented equipment be delivered?
Yes, we offer both delivery and pickup of the rented equipment for an additional fee. See our shipping rates here.
Prices?
All our prices are listed exclusive of VAT. A 25% VAT surcharge applies. The prices on the website are based on a standard rental period of three business days: one delivery day, one event day, and one return day. For longer rental periods, we’d be happy to provide a customized quote. If you’d like delivery and pickup, a transportation fee will be added. See our transportation rates here.
What happens if something breaks or is missing?
All orders are inspected both before and after rental. Missing or damaged items will be billed at cost plus a 25% surcharge to cover handling and shipping costs.
Is the rented equipment insured?
The renter is responsible for the rented equipment throughout the rental period—from pickup to return. If we handle the delivery, we are responsible for the equipment during transport.
In most cases, standard home or business insurance covers the rented equipment. For larger events, it may be necessary to purchase supplemental insurance. It is the renter’s responsibility to ensure that the necessary insurance coverage is in place.
What are the rental terms?
View our rental terms and conditions here.
How do I pay?
Payment is due upon pickup by debit card or cash. By special arrangement and subject to a standard credit check, payment may be made by invoice with a 10-day payment term. An invoice fee of 45 DKK will be charged.
How to Book
If you would like to rent products or request a quote, please do so directly through our online store. We therefore ask that you not submit rental inquiries via the contact form or by email.
Here’s how:
1. Go to the “Rent” page in the menu or click on one of the categories on the home page.
2. Select the products you want to rent.
3. Enter the desired quantity.
4. When you’re done, go to “Cart” and check that all the information is correct. Here, you can also change the quantity of products.
5. Click “Continue,” fill in the required information, and accept our rental terms and conditions.
Once your inquiry has been submitted, a confirmation will appear on the screen, and you will receive a receipt shortly thereafter at the email address you provided.
Once our order processing staff have reviewed your inquiry, you will receive an order confirmation or a quote as soon as possible—during our normal business hours.
